Where do I enter a Netcup coupon or voucher code during checkout?
Every Netcup product voucher code (such as RS 1000 G12.5 2 Months Free, VPS 1000–8000 1 Month Free, or Webhosting 30% OFF Lifetime) is a standalone promotional package. Do NOT add a regular server from the Netcup storefront first! Simply click our 1-Click Direct Apply (?gutschein=<CODE>) button—or paste the code into the "Redeem voucher" box in an empty cart—and Netcup will automatically add the discounted promotional package directly to your cart. Only the €5.00 new-customer cart credit (36nc...) is applied on top of a regular product.
Why does each Netcup deal on your coupon page list 5 different voucher codes?
Netcup product vouchers (such as free-month Root Server or 30% lifetime Webhosting codes) are generated in small single-use or limited-redemption batches. If the first code in a batch was just redeemed by another customer minutes ago, you can immediately click "Apply ↗" or "Copy" on Backup Code #2, #3, #4, or #5 from the same card.
Can existing Netcup customers use Root Server, VPS, and Webhosting vouchers?
Yes, product-specific vouchers (such as RS 1000 G12.5 Free Months, VPS 1000 Free Month, and Webhosting 30% OFF Lifetime) are marked "All Customers" and can be redeemed by existing customers when ordering a new contract. However, the €5.00 cart discount voucher (tag 5e) is strictly restricted to new customers placing their first order.
What is the real technical difference between a Netcup VPS and a Netcup Root Server?
Both use KVM full hardware virtualization (isolated Linux/Windows kernel and full root access), and both G12.5 lineups include a 2.5 Gbit/s network interface (1 Gbit/s on entry-level VPS pico/nano G11.5s). The critical difference is CPU and storage isolation: Netcup Root Servers allocate dedicated physical AMD EPYC 9645 (Zen 5) CPU cores, local PCIe NVMe storage, and a 99.9% annual availability SLA, whereas Netcup VPS plans use shared vCores and enterprise SSD storage optimized for bursty or high-RAM workloads at a lower price.
What changed between Netcup Generation 11 (G11), G12, and G12.5 Root Servers?
Generation 11 used AMD EPYC 9634 (Zen 4) processors. Generation 12 upgraded compute to AMD EPYC 9645 "Turin" (Zen 5) with 2.5 Gbit/s networking and native SCP firewall rules. Generation 12.5 retained the Zen 5 platform and DDR5 ECC RAM for new orders while adjusting base NVMe disk sizes (e.g., 128 GB on RS 1000 G12.5 and 256 GB on RS 2000 G12.5) and updated monthly pricing.
Is traffic truly unlimited on Netcup VPS and Root Servers?
Netcup includes a Traffic Flatrate at full port speed (2.5 Gbit/s on both VPS 500–8000 G12.5 and Root Servers G12.5; 1 Gbit/s on VPS pico/nano G11.5s) with zero overage charges. Under Netcup’s official fair-use policy: Root Server G12.5 plans are temporarily throttled to 300 Mbit/s only if rolling 24-hour traffic exceeds 3 TB; VPS 500–8000 G12.5 plans are temporarily throttled to 200 Mbit/s if rolling 24-hour traffic exceeds 2 TB; and VPS pico/nano G11.5s are throttled to 100 Mbit/s if 24-hour average traffic exceeds 100 Mbit/s. Full speed resumes automatically once traffic drops below the threshold.
How does 0% VAT eligibility work for non-EU residents and EU businesses?
Netcup is a German hosting provider (netcup GmbH, Karlsruhe) and displays both 0% VAT net and 19% German VAT gross rates. During account verification, customers residing outside the European Union are billed at 0% VAT (saving ~15.97% off the gross price). Businesses inside the EU (outside Germany) with a valid VIES VAT ID qualify for the EU Reverse Charge mechanism (0% VAT).
How do 12-month contracts vs 1-month contracts work on Netcup?
Most Netcup servers offer a choice between a 12-month or 24-month minimum contract term (lowest monthly price, €0 setup fee, eligible for free-month vouchers) and a 1-month flexible term (higher monthly rate). You can cancel contracts directly inside the Customer Control Panel (CCP) adhering to the stated notice period (31 days before contract end).
Does Netcup support Cloud-Init, custom ISO images, and API automation?
Yes. Inside the Server Control Panel (SCP), you can deploy official Linux distributions using Cloud-Init user-data templates (automating SSH keys, packages, and UFW setup on first boot), mount custom ISO images via virtual DVD drive, access an HTML5 VNC console even if networking breaks, and automate lifecycle tasks via the SCP REST API.
What IPv4 and IPv6 addresses are included with a Netcup server?
Every Netcup VPS and Root Server includes 1 dedicated static IPv4 address (/32 routed via gateway) and a dedicated static IPv6 /64 subnet routed via fe80::1. You can configure custom reverse DNS (PTR) records for both your IPv4 address and any IPv6 address within your /64 subnet directly inside the Server Control Panel (SCP).
Which Netcup Webhosting plans include WordPress Toolkit and Node.js?
All Netcup Webhosting plans (1000–8000) use Plesk Obsidian and include free Let’s Encrypt SSL, chroot SSH, Git, and the Plesk WordPress Toolkit. Starting with Webhosting 2000 (€2.37/mo net with 30% voucher), you unlock a 512 MB PHP memory limit, 10 databases for parallel installations, and automatic external FTP backups. Native Node.js, Python, and Ruby application support is included on Webhosting 4000 (512 MB PHP memory limit) and Webhosting 8000 (1,024 MB PHP memory limit).
Does Netcup offer a free DNS API for Let’s Encrypt wildcard certificates?
Yes. Every domain registered with Netcup can be managed via the CCP DNS API. Tools such as acme.sh, Certbot, Caddy, and Traefik have community plugins for the Netcup DNS API, allowing you to automate DNS-01 challenges for wildcard TLS certificates (*.yourdomain.de) without manual TXT record edits.
Are copy-on-write snapshots included with Netcup VPS and Root Servers?
Yes. Netcup’s Server Control Panel (SCP) supports copy-on-write (CoW) snapshots if sufficient free space exists on your logical volume/storage allocation. You can create a snapshot before running a major Ubuntu release upgrade or database migration, export snapshots locally, or roll back in minutes.
How do I pass Netcup new customer verification without getting my order rejected, and when do I pay?
To pass Netcup’s manual anti-fraud review (processed Monday–Friday during German business hours in Karlsruhe): (1) Turn off all VPNs, proxies, or Apple Private Relay before ordering so your IP country matches your residential billing address; (2) Enter your real legal name, street address, and phone number; (3) Wait for the second email ("Auftragsbestätigung" / Order Acceptance) rather than just the initial automatic receipt ("Bestellbestätigung"). If requested via the secure verification link, upload a government ID or utility bill to activate your CCP account and permanent 0% VAT status (for non-EU residents), then pay the initial invoice via PayPal, credit card, or SEPA.
Can I install Proxmox VE (PVE) and run nested KVM virtual machines on a Netcup Root Server G12.5?
Yes. Netcup Root Servers (RS 1000–8000 G12.5) expose hardware virtualization extensions (AMD-V / SVM on dedicated EPYC 9645 Zen 5 cores) and allow mounting the official Proxmox VE ISO via the SCP virtual DVD drive (or installing Proxmox VE on top of Debian 12 Bookworm). Because Netcup filters unknown MAC addresses on the physical switch port, configure a routed bridge (vmbr0) with IPv4 masquerading (NAT) for internal VMs/LXC containers and assign public /128 or /80 subnets from your routed /64 IPv6 block via ndppd or static routing.
How do I sign a GDPR Data Processing Agreement (AVV / DPA) with Netcup?
Netcup GmbH is ISO/IEC 27001 certified and fully GDPR (DSGVO) compliant under German law. Commercial and enterprise customers can generate and countersign a legally binding Data Processing Agreement ("Vertrag zur Auftragsverarbeitung" / AVV pursuant to Art. 28 GDPR) digitally at zero cost directly inside the Customer Control Panel (CCP -> Stammdaten / Master Data -> AVV).
How do Netcup ARM64 VPS plans compare to x86 EPYC G12.5, and how does Local Block Storage work?
Netcup x86 G12.5 servers (AMD EPYC 9645 Zen 5 on Root Servers and shared EPYC vCores on VPS 500–8000) provide the broadest x86_64 binary compatibility, AVX-512 support, and active Free-Month voucher codes, whereas ARM64 VPS tiers target cloud-native aarch64 containers (note: the €5 new-customer voucher excludes ARM and VPS Lite). If you need additional disk capacity on G12.5 without upgrading your CPU/RAM tier, you can attach hot-pluggable Local Block Storage (LBS) volumes up to 8 TB via the SCP.